Customers of Zenith Bank have voiced their frustrations on social media due to difficulties with online banking services. Many reported problems with transactions and payment features on X (formerly Twitter) on Tuesday, despite prior notice from the bank regarding maintenance scheduled from September 29 to October 1.
In a notice shared on X, Zenith Bank informed customers that maintenance would begin on September 29, lasting until October 1, from 12:01 AM to 5:00 AM. The statement, titled “Notice of Routine Maintenance,” mentioned that their Mobile Banking App, USSD Service, Internet Banking, and Corporate Internet Banking platforms would be unavailable on October 1 between 12:01 AM and 2:30 PM WAT.
However, customers noted that the bank did not initiate the scheduled maintenance on time. Speaking to our correspondent, Olaniyi Oludare expressed frustration, stating that he expected the maintenance to start on Monday, only for it to be delayed until Tuesday. This caused him to be unable to withdraw money for food and transport, forcing him to borrow from colleagues.
Another customer, Adeleye A. P., tweeting as #deji4ever, criticized the timing, arguing that it was a poor decision to conduct maintenance at the end of the month when many people expect their salaries. “#ZenithBank should win the worst bank award for denying customers the ability to transfer money on the last day of the month,” he tweeted.
Other users echoed these sentiments. Dave Oriss, tweeting as #orissonline, noted the inconvenience caused by shifting the maintenance schedule, while #KennethNnamdiA2 shared his frustration over being unable to access his account during an emergency.
In response to the backlash, Zenith Bank reiterated in a statement on X that the maintenance was essential to improve service quality and assured customers that efforts were being made to minimize disruptions. However, many users remained critical, suggesting that maintenance should be carried out during late-night hours to avoid disrupting day-to-day banking activities.
